common queries


Are the warehouses FDA Approved?

Yes, Fulfillment Hub USA’s warehouses are approved by the FDA.

Does Fulfillment Hub USA work with Carriers/ Shipping companies?

Yes, Fulfillment Hub USA works directly with all major carriers, such as FedEx, UPS, USPS, DHL, and many more, offering standard and expedited services.

What kind of pricing does Fulfillment Hub USA charge?

As one of the largest logistics companies in Florida, Fulfillment Hub USA offers competitive shipping rates for domestic and international services. Pricing is determined by the size (LxWxH) and weight of the object. For more details, please visit our Pricing page, or get in touch with one of our experts.

What kind of fulfillment services does the company offer?

Fulfillment Hub USA offers both B2B and B2C services. You can read more about this on our Services page.

Will I or my company have a point of contact for operations?

Yes, Fulfillment Hub USA will appoint an Account Manager to assist you during the onboarding process, and as the main point of contact throughout your operations.

What does Fulfillment Hub USA's software integration cover?

Fulfillment Hub USA offers two types of software integration: Standard and Custom. The Standard version is free of charge for a single user as long as the monthly minimum billing criteria of $199 is met. Past the first user, each additional user is charged $79 per month. For details about our Custom integration, we request you to get in touch with one of Fulfillment Hub USA’s experts via mail or chat.

Who pays for supplies?

The customer pays for supplies such as boxes, tapes, fillers, etc. Fulfillment Hub USA will charge you an additional 5 percent over your shipping charges for supplies and offers a host of supplies to choose from.

What does eCommerce Returns cover?

Fulfillment Hub USA’s eCommerce Returns covers the following:
1. Reporting
2. Question and answers
3. Information on the state of the returned item

Does Fulfillment Hub USA have a minimum billing amount per month?

Yes, it’s $199 for the total billing amount. The WMS will charge a fee of $199 if the minimum billing criteria of $199 is not met.

What is considered to be an order?

In fulfillment terms, an order refers to a customer’s purchase transaction from a company. It typically involves the customer selecting products or services, placing them into a shopping cart (in an online context), providing shipping information, and completing payment. Once the company receives the order, they will process it, preparing and packaging the purchased items for delivery, and then shipping them to the customer’s specified address. The entire process from receiving to delivering the order to the customer is known as order fulfillment.

What is considered to be a first pick?

“First pick” is a term used in order fulfillment to describe the process of selecting the first item from a warehouse’s inventory to fulfill a customer’s order. It’s the initial step in the picking process where warehouse workers collect the items that a customer has ordered before putting them inside a shipping box. If an order consist for example of three items and they all fit in a single box, you will be charged one time for first pick and two times for additional pick. However, if the items in the order are too large to be fit in a single box, you will be charged first pick for each additional box we need to use. As the price per first pick represent time spent on preparing an order for shipment such as label printing, shipping box preparation, etc. 

What is the standard size of a pallet?

Standard dimensions of a pallet are 48 x 40 inches, and 55 inches in height.

How fast is an order processed and shipped by Fulfillment Hub USA?

Any order that comes in before 1 pm is usually shipped out the same day.

How fast is an order processed and shipped by Fulfillment Hub USA?

Any order that comes in before 1 pm is usually shipped out the same day.

Does Fulfillment Hub USA handle a large volume of orders per day?

Yes, we do. We work with companies with just a few orders per day up to larger shipments of thousands of orders in a single day.

Do you offer Freight and Customs Services?

Fulfillment Hub USA has Freight Services and a Freight Coordinator, as well as Customs Services. You can read more about these services on our Services page.

Does Fulfillment Hub USA store restricted or HAZMAT items?

At the moment, we do not, but we will have these services soon. Please check with our customer care specialists, who will be able to help you.

Do you offer temperature controlled storage?

Yes we do, our temperature controlled area maintains around 70 degrees Fahrenheit.

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