The Customer Portal is for your invoices, your shipments and your account details. ShipHero is the warehouse system, and it is where your orders and inventory live.
The two are separate. They have different logins, and the portal has no link to ShipHero. If an answer on the portal’s FAQ page describes ShipHero steps, those steps are done in ShipHero. If you need a ShipHero login, ask your FHU contact.
Where each task happens
Customer Portal
- Pay an invoice
- Go to Invoices and click Pay on the invoice.
- See tracking numbers
- Go to PostHub. You only see this if it is turned on for your account.
- Download an invoice
- Go to Invoices and click PDF on the invoice.
- See shipment prices
- Go to Live. You only see this if it is turned on for your account.
- File a claim
- Go to Claims. You only see this if it is turned on for your account.
- See lots and expiration dates
- Go to Lot tracking. You only see this if it is turned on for your account.
- Open a support ticket
- Go to Support and click New Ticket.
- Chat with our team
- Go to Chat.
- Update company details
- Go to Account, then the Profile tab, and click Edit.
- Change your password
- Go to Account, then the Security tab.
- See your wallet balance
- Go to Wallet. You only see it if your account has a wallet.
ShipHero
- Create an order
- Orders are in ShipHero, not in the portal.
- Check stock levels
- Inventory is in ShipHero. If your account has Lot tracking, the portal also shows stock by lot.
- Find an order
- Orders are in ShipHero. The portal shows shipped orders under PostHub and Live if they are turned on for you.
FHU team
- Connect a store
- Open a ticket under Support in the portal, with the category Integration or API issue. Our team makes the change.
- Add or remove a user
- Open a ticket under Support in the portal, with the category Account or portal issue. Our team makes the change.
- Change a login email
- Open a ticket under Support in the portal, with the category Account or portal issue. Our team makes the change. The new address gets a new invitation.
- Change who receives invoices
- Open a ticket under Support in the portal, with the category Billing question. Our team makes the change.
Checked November 2, 2026.