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Getting started
What happens from your first quote to your first order, and which system does what.
- How to become a customerThe steps from your first quote to your first shipped order.
- Customer Portal or ShipHero: which one do I use?You use two systems with us. Each one does a different job, and each has its own login.
- What’s in the Customer PortalYour invoices, your shipments and your account details in one place.
- Get ready for your first orderWhat to have ready so your first order ships without back and forth.
Portal access
Getting your login, signing in and getting back in if you’re locked out.
- How to get a portal loginThere is no sign-up screen. Logins come by invitation from our team.
- Accept your portal invitationUse the link in your invitation email to set your password.
- Sign in to the Customer PortalSign in with your email and password. Customers leave the authenticator box empty.
- Reset a forgotten portal passwordRequest a link from the sign-in screen and choose a new password.
Store connections
Linking your sales channels.
Getting help
How to reach a person.
Already a customer?
Sign in to see your invoices, your shipments and your account, or to open a ticket with our team.